Guides
Emergency Language Access Plan for US Counties and Translation Agencies
Build an emergency language access plan for a US county: Title VI duties, LEP data, pre-translated alerts, HIPAA terms and translation agency surge cover.
Desk
Costs Desk
Budgets, quotes and the difference between the estimate and the invoice.
Guides
Translation Agency Client Retention: Metrics and Risks
A practical guide to translation agency client retention, with four metrics to track and compliance risks affecting repeat business in the US and Canada.
Guides
Partnering on US Indigenous Localization Projects: Funding, Scoping and Tribal Contract Rules
US Indigenous localization with tribal language programs: ANA and IMLS funding, 2 CFR 200, TERO and Buy Indian rules, scoping, review, and quote line items.
Guides
Winter storm contingency planning for translation agencies in the U.S. Midwest
A winter storm contingency plan for U.S. Midwest translation agencies: storm triggers, client notification wording, deadline renegotiation and surge cover.
Guides
Certified Translation Rates Per Page California: Examples
Certified translation rates per page California: illustrative ranges for base fees, notarization, formatting, rush service, and language pairs.
Guides
Six churn reasons compared, and the one that actually predicts an exit
Why established translation clients leave: six reasons including a departed champion, how to diagnose which one, and what to do in the first 48 hours.
Guides
Pricing localization projects in Canadian dollars from Toronto to Halifax
Localization pricing in Canadian dollars shifts by city and province, from Toronto and Calgary rate cards to Montreal tax rules and Halifax HST charges.
Guides
Nine translation agency contract clauses and what each has to settle
Nine translation agency contract clauses to settle in writing, from acceptance and asset ownership to confidentiality flow-down, plus records and lawyer questions.
Guides
Designing translation agency service packages: seventeen shapes and their failure modes
Seventeen translation agency service package shapes described by boundary and failure mode: recurring content, product and interface work, and asset engagements.
Guides
Translation agency KPIs owners actually use
Eight monthly measures for a translation agency, each with a definition and a trigger, including decline rate and bench depth as the early warnings.
Guides
Translation agency project delivery checklist in four gates
A translation agency project delivery checklist in four gates: before quoting, before translation, before handback and after acceptance, plus two own rows.
Guides
Which translation agencies deserve a shortlist
Six translation agencies worth studying, what each one is known for, and the checks that tell you whether a firm belongs on your own shortlist.
Guides
Hiring translation agency staff: testing for the four reliability signals
Translation agency hires for reliability: test ambiguity handling, early deadline warning, question timing and willingness to decline, and classification advice.
Guides
Translation agency growth compared: fixing response time versus adding spend
Response time and added spend are the two growth levers for a translation agency, and the first is cheaper to pull, so fix reply speed before buying more inquiries.
Guides
The break-even point for a translation agency, and how to reach it sooner
Translation agency break-even in delivered units: contribution per unit, fixed monthly load, and why deepening match discounts raise the target quietly.
Guides
Which translation agency numbers actually earn a place in the report?
Client reporting and retention for translation agencies: the four numbers worth sending, a quarterly review that changes something, and plain renewal terms.
Guides
Selling translation services: six facts buyers omit, the proposal stages, and the deals to decline
How a language services sale runs: the six facts buyers omit, each proposal stage, an assumptions register, and negotiation moves that protect your rate.
Guides
Translation agency services: what belongs in a package
Translation agency services and packages: which lines to sell, what each line needs, and three rules that keep scope from leaking.